4 Reasons Why Local App Development Support is Critical for Successful Businesses
Outsourcing and offshoring have emerged as key strategies for organizations to boost their profitability. Although they are often used interchangeably in some business settings, they are not exactly the same.
Outsourcing is the migration of some of your business operations to a third-party agency. It can be a person or a business that’s located anywhere.
Offshoring, on the other hand, is outsourcing to an organization that is located in another country.
In the software development industry, outsourcing decisions are based on several factors like operational efficiency objectives, technological expertise of the IT outsourcing company, and so on. However, offshoring decisions are primarily driven by cost-cutting reasons. Low-cost but highly skilled labor available in emerging markets make certain operations suitable for offshoring.
While the obvious cost savings cannot be ignored, offshoring doesn’t always result in a smooth experience, especially when the app development partner’s operations must be tightly integrated with those of the onsite company, which happens to be true in the case of web and app development industry.
Here are some reasons why businesses must choose a local app and web development company:
1. Smooth Communication
Every IT project – be it a website, web app, mobile app, or something else – is bound to encounter bugs, performance issues, downtime, and other problems. What do you plan to do when that happens?
If you have a local support provider, they’ll quickly jump into action and work with your in-house team to minimize the fallout from the issue. They’ll try to keep the downtime and disruption to your operations to a minimum. The communication will be quick, smooth, and prompt, even as everyone works together to fix the issue before it causes irreparable damage to your business.
In the case of an offshore company, they may not even have a team in office your issue pops up, because of different time zones. Even if they do, you can’t be sure whether they are giving their 100% to solve the problem immediatley.
2. Trust and Accountabilit
Two of the biggest challenges with outsourcing are: IP Protection and Security.
Take a local web development support company, for example. They operate in the same legal jurisdiction as you, are bound by the same laws, and can be held accountable in a court of law if there is a breach of trust.
Now, think about what happens if an IT outsourcing company in another corner of the world steals sensitive information about your project and uses it for commercial purposes. What can you do? Are your intellectual properties even recognized in their country? If yes, what laws would govern their fair usage? And, do you want to spend time and resources to fight a lawsuit in another country?
Forget the worst-case scenario. Even if your appdevelopment partner is sincere, is there any guarantee that they have robust systems in place to prevent security breaches at their organization?
When you focus too much on costs, often you get what you pay
for. So, the cheapest option is not necessarily the best way to go!
In the aftermath of the GDPR, you can be 100% sure that your data is safe and protected by any app and web application company you hire locally.
3. Cultural and Social Differences
These challenges often go underappreciated only for businesses to realize their importance too late into an outsourcing decision.
While it’s a good thing to engage and work with people in
different countries with different cultures, there is always some initial
alienation, teething problems, and persistent nuisances between the staff.
For instance, the workforce in Israel is renowned for appreciating straight-talk. The same cannot be said of many countries where straight-talk may be considered offensive.
4. Market Dynamics
Outsourcing agencies can never match the level of market understanding demonstrated by a local app development partner. A local provider knows the local customers – their needs, their preferences, and their desires. They know how you and your customers use technology. An IT outsourcing company, which possibly creates and supports products for clients in different markets, cannot hope to achieve the same level of market understanding. This drastically affects the quality of your projects.
Eventually, this results in poor quality products or services, deep customer dissatisfaction, and erosion of your brand value, ultimately affecting the bottom line.
Vitec: Cost-effectiveness of Offshoring + Reliability of Local Support
As an established local iOS and Android development service, Vitec offers the technical expertise, in-depth understanding of the local market, and unmatched dependability that modern businesses need to thrive. A 7-year long track record of outstanding support and customer service stands testimony to our customer-centric operations.
To learn more about our dependable, high-quality customer support services available at competitive prices, get in touch.
Marc Roset is an expert in digital concept strategies, a passionate blog writer and CEO at Vitec GmbH. He brings his experience and knowledge of the last decade in software development and outsourcing strategies to creative blogs, e-books and more.